Present a compellingcustomer case and gain buy-in from leaders and stakeholders
Feel confident when presenting. Maps in Custellence will catch the interest of your audience – so you can convey the customer story effectively to your teams and leaders.
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Available in 50+ Countries
Trusted by 1000+ CX experts around the world
![Chalmers](https://web.custellence.com/wp-content/uploads/2024/06/chalmers.png)
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![Moderna](https://web.custellence.com/wp-content/uploads/2024/06/moderna-forsakringar.png)
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Catch the interest of your stakeholders
Inspire empathy through visually appealing customer journey maps, without the need of a graphic designer. Customize your maps and color-code your content as you like. Upload your own images or use the existing ones and add icons to your cards and lanes to enhance your map.
![A group of 5 people sitting together, watching a laptop and customizes a customer journey map with colouring, icons and images, to catch the interest of stakeholders and leaders.](https://web.custellence.com/wp-content/uploads/2024/06/catch-interest-stakeholders.png)
Present your customer story with confidence
Enriching your maps with rich data makes a convincing customer case and having it all in one place you can feel confident when presenting the map to leaders and stakeholders. Use sub-lanes to add as much data as you need, hide or show them depending on presentation type.
![A woman presenting an vizually appealing customer journey map and pointing out the insights they have got from working with customer experience.](https://web.custellence.com/wp-content/uploads/2024/06/present-customer-story-confidence.png)
Adapt your maps to your audience
High-level customer journeys or more detailed, you can create maps on several levels of detail. For instance make a high-level journey map for management team. Then create a more detailed map in the areas you need to understand more in detail.
![Four different maps showing that they can be showed in different way depending on the audience.](https://web.custellence.com/wp-content/uploads/2024/06/adapt-journey-map-to-audience.png)
Easy navigation with zoom & freeze lanes
Navigating to different parts of a journey map, even a large one, is easily done. Zoom in and out of the map by pinching your touchpad or using the zoom- buttons . The freeze feature is very handy when working on the lower part of a map.
![Two customer journey maps with one that is zoomed out and one highly zoomed in to see that there is different views and that it´s very easy to navigate.](https://web.custellence.com/wp-content/uploads/2024/06/navigation-freeze-zoom-lanes-1.png)
Manage your map ecosystem
The maps in Custellence can all be connected to each other in a journey map ecosystem. E.g. connect a high-level map to a detailed one. This lets you keep track on how they relate to one another and you’ll also avoid ending up with too large and messy maps.
![Six different maps in a ecosystem of maps. Connect them together to have a clear view of every part.](https://web.custellence.com/wp-content/uploads/2024/06/manage-journey-map-ecosystem-1.png)
Most popular questions
These are some of our most frequently asked questions. If you have any additional questions, please don’t hesitate to contact us.
Our maps are visually appealing which is an important factor when presenting. You can zoom in and out to showcase important details and areas with the biggest impact.
Read our article - How to unlock ROI, that can be useful to get buy in.
All our maps are presentation friendly. Either present it right from the map and use our present mode which can be turned on or off. Or export the map as a PNG, PDF or CSV depending on what format you want to present in.
In your workspace you can create map collections. A good way to ensure that you easily find the maps you want to present is to make a map collection for them to save your maps in. A map collection is similar to a folder in your computer, but with an easier overview.
Your customers are your business
Custellence help you ensure that both succeed.