Making great customer journeys
A customer journey is a great tool to capture the total experience of a business / organization from the customer’s point of...
Customer experience insights
The hub for advancing your knowledge and expertise in customer experience and journey management.
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A prototype of change management
Custellence is a dynamic customer journey tool that enables organizations to unite around customer needs. Change is good, we all know that....
Done Testing or co-developing digital services together with your clients
Co-designing services with clients and customers has become best practice in service design. However, digital services are often excluded from the early...
